常见问题及解答

1. 怎样接受和发送传真 2. 申请注册 3. 帐户管理 4. 国际电话号码规则 5. 支持的传真文件发送格式 6. 邮件传真 7. Voice services 8. Conference Call

提出您的问题:

1. 怎样接受和发送传真

我能在哪里和什么时间利用Popfax.com接受和发送传真？

  • 在任何时间您都可以接受和发送传真，我们将24小时竭诚为您服务。
  • 您可以在全世界任何地方发送和接受传真，并只需要用您已申请的Popfax.com账号与互联网连接就可以了。
  • Popfax.com所提供的传真服务不需要您安装任何其它软件，只要在您的账号有效期内均可使用，并支持所有的操作系统。

什么是我的传真号码？

  • 我们将为您提供一个与传统传真机无任何区别的本地传真号码。
  • 您可在注册有效期内无限制地持有并使用该号码。

我已经有一个传真号码，怎么办？

  • 如果您已经拥有一个传真号码，可以把号码转到Popfax.com并享用我们的服务，这样您在继续使用该号码接收传真的同时，还可利用Popfax.com来管理此号码。
  • Popfax.com不提供号码转移服务，但您可向本地电话局申请该项转移。

我怎样接受和查看传真？

  • 当您有新的传真到达时，该传真将存放到您Popfax所在账户的收件箱内，您可随时对它们进行查看、打印、下载、或转发到另一个信箱，并可在此账户收件箱内在线管理所有传真。（当选择贮存选项时）
  • 如果您设置了邮件转发功能，当您有新到传真时，我们会将该传真以邮件附件的形式发送给您。在任何时间，您都可以在Popfax.com网站上查看收到的传真。

当有新传真到达时，是否会提醒我？

  • 当您有新到传真时我们会给您发送提示邮件。
  • 当您选择SMS选项时，您还可以接收到SMS提示。该费用将从您的预付款账户里扣除。

我能否接收到国外发来的传真 ？

  • 可以，Popfax.com提供的传真号码没有任何使用限制。要知道如何从国外给您发送传真，请参阅国际长途电话号码规则。

如何发送传真？

  • 在Popfax.com网站上使用您的专属账号发送传真的步骤如下: 输入对方的传真号码； 选择存储于您电脑上要发送的传真文件； 预览并查看即将发送的传真内容与文件格式是否符合要求； 确认并发送传真。

我能否向地址簿的几个接收方同时发送传真？

  • 是的，您可以在“联系簿”页面简单地对至多10个地址簿中的联系人发送传真或短信。这一特性已包含在选项包中。

我怎样在传真中插入封面页？

  • 在“发送传真”页面中勾选“插入封面页”，或者在邮件主体的封面页内容后加入标签/COVER 。（参考“从邮件到传真”页面中的可选标签）

怎样获知我所发送的传真已被对方收到？

  • 每次发送传真后，您都会收到已发送成功的确认信息。
  • 您可以随时在您所属账户的发件箱内查看已发送传真的情况。
  • 您可以随时查看账户内的历史纪录文档。

我能发送传真到国外吗？

  • 可以，要知道如何发送传真到国外，请参阅国际长途电话号码规则。
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2. 申请注册

怎样才能使用Popfax.com的服务？

  • 首先您必须申请注册并选择服务期限，然后您就会得到一个账户和一个私人专属的传真号码。
  • 在注册有效期内，您可享用接收和发送传真的服务。接收传真为免费且无任何限制，发送传真则需要预充值您的所属账户。

给账户充值后我就能立即接收传真了吗？

  • 是的，一旦注册成功后，您便可以设置参数并使用Popfax.com所提供的传真号码接收传真。

怎样付款？

  • 您可以选择使用信用卡进行网上支付，这种付款方式既安全又可靠，所有与您信用卡相关的信息将直接发送到我们的银行合作伙伴，并且在任何情况下我们都不会获知您的这些信息。
  • 您也可以通过我们的销售网络购买我们的产品，您会得到一个Pop代码，通过该码您可向您的Popfax.com账户内预充值。
  • Automatic renewal of subscription at anniversary date

我怎样使用Pop代码？

  • 您可以用购买的Pop代码注册一个新的账号，或者如果您已经拥有一个账号，也可以用Pop代码来对您的账户进行充值。
  • 如果您还没有账号，请点击首页的"Pop代码"链接，输入Pop代码进行注册，根据Pop代码自动产生您的账户。
  • 如果您已经有一个账户，请点击我的账户里的“账户管理”的“服务扩展”链接。选择您所购买的内容并在相应的选项里输入Pop代码，最后确定。

怎样使用折扣代码？

  • 您能用代码在线优惠购买Popfax.com的产品。
  • 如果您有一个折扣代码，请选择您所购买的内容并在相应的选项里输入折扣代码，最后确定。
  • 如果您已经有一个账户，请点击我的账户里的“账户管理”的“服务扩展”链接。选择您所购买的内容并在相应的选项里输入折扣代码，最后确定。

什么是贮存选项？

  • 您发送和接受的所有的传真文档在我们的服务器里只保存30天，您可以随时删除这些文档，我们给每个账户20M的贮存空间，一旦超过，我们将依次从旧的开始删除这些文档。
  • 如果您想保留这些文档，可以购买贮存空间，1G的空间每月2欧元，您还可以对这些传真文档进行管理和分类。
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3. 帐户管理

如何管理我的帐户？

  • 您一旦用您的邮件地址和密码登陆您的帐户后， 选择“账户管理”，然后您可以看到您的帐户状态。

我可以拥有多个传真号码吗？

  • 可以。为此您必须使用不同的电子邮件地址注册多个Popfax.com账户。

我可以将我接收到的传真自动转发到多个电子邮件吗？

  • 是的，您可以。

我怎样设置我的封面页？

  • 您可以在您的“账户管理”页面中管理您的封面页。
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4. 国际电话号码规则

怎样接收来自国外的传真？

  • 您的国外发送者必须先按所在国家的国际长途号码（对于大多数国家这个号码是00）。然后根据以下规则加上发往国家的国际区号以及您的传真号。
    • 如果您在英国 , 国外发送者先按英国区号44，去掉本地前缀0，加上您的传真号码 (例如： 号码 020 12345678 就按 00 44 20 12345678);
    • 如果您在法国 , 国外发送者先按法国区号33，去掉本地前缀0，加上您的传真号码 (例如：号码 01 87654321 就按 00 33 1 87654321);
    • 如果您在西班牙 , 国外发送者先按西班牙区号34，加上您的传真号码 (例如： 号码 91 123456 就按 00 34 91 123456);
    • 如果您在德国 , 国外发送者先按德国区号49，去掉本地前缀0，加上您的传真号码 (例如： 号码 （0） 87654321 就按 00 49 87654321);
    • 如果您在意大利 , 国外发送者先按意大利区号39，加上您的传真号码 (例如： 号码 06 123456 就按 00 39 06 123456);

怎样发传真到国外？

  • 发送传真到国外您必须遵守国际发送规则。发送号码以“+”开头，然后是发送国的国际区号以及本地号码的一部分或全部。
  • 如果您要发送传真到英国 , 号码以“+”开头，然后是国家区号44、去掉0的本地号码 (例如 号码 020 12345678 就是 +44 20 12345678)。
  • 如果您要发送传真到法国 , 号码以“+”开头，然后是国家区号33、去掉0的本地号码 (例如 号码 01 12345678 就是 +33 1 12345678)。
  • 如果您要发送传真到德国 , 号码以“+”开头，然后是国家区号49、去掉0的本地号码 (例如 号码 (0) 87654321 就是 +49 87654321)。
  • 如果您要发送传真到意大利 , 号码以“+”开头，然后是国家区号39、本地号码 (例如 号码 06 123456 就是 +39 06 123456)。
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5. 支持的传真文件发送格式

支持的发送传真文件格式

文件格式 文件后缀
Microsoft Word DOC, DOCX
Microsoft Excel XLS, XLSX
Microsoft PowerPoint PPT, PPTX
OpenDocument Text ODT
OpenDocument Spreadsheet ODS
OpenOffice Writer SXW
OpenDocument Presentation ODP
Adobe Portable Document Format PDF
Adobe Postscript PS
Windows Bitmap BMP
Compuserve Graphics Interchange Format GIF
JPEG Joint Photography Experts Group JPG, JPEG
Tagged Image File Format (TIFF) TIF, TIFF
Encapsulated Postscript EPS
Rich Text Format RTF
Plain Text TXT
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6. 邮件传真

我希望每个月发送几千份传真

我希望发送一个传真到多个接受者

  • 选择“邮件到传真“允许您发送一封邮件传真到多个接受者（1至500个）。“仅仅发送”套餐包含了使用邮件发送传真的功能。

我希望每天发送10到20个传真

  • Popfax.com的用户界面友好并简易，您可以轻松地一个接一个地发送传真，轻易的在一天内发送几十个传真。

在您的邮件系统上用Popfax发送传真

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7. Voice services

How can I activate the Popfax Voice service?

  • Popfax voice service is included into the Option Pack. It can be activated from “Account management”, “Voice parameters” page, by clicking on the “Enable” button.

How does Popfax Voice Mail work?

  • This feature allows you to receive incoming voice messages on your Popfax number and to listen to them from your Popfax account, from the attachment to the alert email, or from a phone by calling your Popfax number and typing in your access code. Your Popfax Voice Mail allows you to receive up to 50 messages of 2 minutes each. Voice messages are automatically deleted from Inbox after 30 days.

What is the language of my Popfax Voice Mail main menu?

  • The language of your Popfax Voice Mail box can be set up from the "Account management", "Voice parameters" page.

How can I access my Popfax Voice Mail box?

  • In order to access your Popfax Voice Mail, you must call your Popfax number and type your 4 digits access code on your phone keyboard during the Welcome message playing.

How can I listen to my voice messages?

  • Once you have accessed your Popfax Voice Mail box, the first new voice message, if available, is played automatically. You can also access your voice messages by pressing 1 after main menu. At the end of the voice message, if no action is requested, the next message is automatically played after 2 seconds.

Can I upload my own voicemail welcome message?

  • Yes, you can. When you activate your voicemail option, you will be able to upload an already recorded greeting file in WAV format. The maximum allowed duration of your personal greeting file is 2 minutes, and the minimum duration - 7 seconds.
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8. Conference Call

How can I benefit from the Conference Call service?

  • The Conference Call feature is included in the Option Pack. As soon as you purchase the pack, the Conference Call management page will be available in your Popfax.com account.

How do I setup a conference call?

  • Access the Conference Call page from your Popfax.com account, and click on Add a conference. In the form displayed, fill in the corresponding fields with the required info: name of the conference (whatever you wish to call it), start time, conference duration, number of participants, call number type and conference language. You will receive a confirmation email with the date and time of your conference call, the dial-in numbers and the participant access code. You can forward this email to your conference callers.

How many participants can I have?

  • You can have between a minimum of 2 and a maximum of 30 participants in your conference call.

Is there a limit to how many conference calls I can make?

  • No, you may make an unlimited number of conference calls.

Is there a limit on the length of a conference call?

  • The minimum duration of the conference is 30 minutes, and the maximum duration 120 minutes.

Will I receive a dedicated number?

  • Yes. You will receive your dial-in phone numbers. This information is included in the confirmation email. You can choose to make a conference call reachable by any of the three following types of number: local (national) number, a freephone number or a premium rate number.

What are the costs attached to the Conference Call service?

  • In the case of a conference reachable via a local number:
    Cost to host: 1 popunit / minute / participant *
    Cost to participants: local rate

    In the case of a conference reachable via a freephone number:
    Cost to host: 2 popunits / minute / participant *
    Cost to participants: free

    In the case of a conference reachable via a premium rate number:
    Cost to host: 0 popunit / minute / participant*
    Cost to participants: premium rate (France: 0.15 EUR/min - UK: 0.10 GBP/min - Switzerland: 0.20 CHF/min))

    * There is a minimum cost of 20 popunits per hour of booking (e.g. 20 popunits minimum charge for a 30 min conference booking, 40 popunits for a 1h15 conference booking).

Do you support international conference calls?

  • Yes, we do. You can manage international conference calls as easily as national conference calls. Each of the participants may use any of our international dial-in numbers provided at registration to join the conference with the others.
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About Popfax.com Fax email Fax service Fax to email Fax number Send fax
Popfax.com is a leading global provider of internet fax services. It allows end-users to send and receive internet fax using the web interface, an e-mail client or other productivity fax tools. Popfax.com is an internet fax solution for both individual professionals (SMEs and SoHos) and for corporate customers who meet their faxing needs by our outsourced solutions. Benefit from a 24/7 highly redundant internet fax service.
Fax email is known to be as easy as email, and all you need to do to use this facility, is to have an email address. The fax email and mail to fax feature is bidirectional, you can send fax via email, and you can receive your fax on email. Send your fax email by typing mail2fax@popfax.com in the destination email field; insert your security code in the subject, attach the documents to fax by email and type the destination fax numbers in the body of the email. Receiving a fax email is simple as well; just activate the option from the account management page and read the fax to email as attachment in your mail application.
Among the obvious advantages of an Internet fax service over traditional fax equipment, one of the major reasons businesses are switching over to fax by Internet is cost efficiency. Another reason is confidentiality: with an internet based fax service only account holders have access to fax messages. It is also environmentally friendly – an internet fax service helps towards a more ecological office. Eventually, Popfax is a mobile fax service: faxes are available on your e-mail and online account anytime and anywhere you have an internet connection.
Our fax to email service is included in the Send & Receive package and allows you to receive your faxes in digital format anywhere you can access your email. Immediately after you sign up for fax to email service, we will assign you with a local personal fax number from one of 500 available locations. With fax to email, faxes are delivered to you as email attachments in TIFF or PDF formats. It is an ideal solution for business use, as a fax to email service allows you to eliminate your dedicated fax lines, to save money on paper, ink and other consumables and to conserve the environment.
Popfax assigns you a local fax number for receiving faxes in over 500 cities across more than 20 nations. There is no difference between the fax number provided by Popfax.com and the traditional fax number. If you already have a fax number you can transfer it to your Popfax.com fax number.
Choose the most appropriate way to send fax, from the range of solutions provided by Popfax. You can send fax from your online Popfax.com account, fax from email, fax from your mobile device or using productivity fax tools. The process to send fax is simple: indicate the destination fax number and select from your computer the documents you want to be sent. You can also send fax to multiple destinations at once. After you send fax, you will receive a sending status report.

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